Frequently Asked Questions
Memberships
How old do I have to be to join Workout Zone?
For safety and security reasons you must be at least 18 years old to become a Member. Alternately 16 years of age with consent and signature of a guardian.
Can I suspend my membership?
Yes you can. Depending on what type of membership you hold, the rules for suspending your membership are different. Please see below for what type of membership you have.
Suspending Direct debit memberships
Your direct debit membership can temporarily be suspended for:
- A minimum suspension time of 2 weeks
- A maximum suspension time of 2 months in any 12 month period
- Each suspension period must start and end on a direct debit cycle (which is in 2 week blocks). See below table for direct debit cycle dates.
- The fee is $5 per fortnight which is debited on your regular direct debit cycle date
- You must give two weeks notice so that we can contact the third party billing company (ezidebit)
- Your account must be up to date
To suspend your direct debit membership, email your request with the debit cycle start and finish dates to info@workoutzone.com.au and allow at least 72 hours for processing.
Ezidebit Cycles 2019
Suspending Pre-Paid memberships
Your pre-paid membership can temporarily be suspended for:
- A minimum suspension time of 2 weeks
- A maximum suspension time of 2 months in any 12 month period
- There is no fee
- No notice is required
- You can not backdate suspensions
To suspend your pre-paid membership, email your request with the start and finish dates to info@workoutzone.com.au and allow at least 72 hours for processing.
How do I cancel my membership?
We hate to see you go! Although we don’t lock our members into lengthy contracts, you must give 30 days written notice to cancel your direct debit membership (clause 10 of the membership agreement). Please note, the access fee key fob/wristband is non-refundable. To cancel your direct debit membership, email your request to info@workoutzone.com.au and allow at least 72 hours for processing.
Please note: Pre-paid memberships can not be canceled and refunds are not offered for remaining membership time or for the access fee key fob/wristband.
Can I reactivate my old membership?
Yes you can.
Direct Debit (via ezidebit) memberships: a reactivation fee of $20 applies.
Pre-Paid memberships: a reactivation fee of $20 applies when expired longer than 2 months.
The full access fee of $40 applies if a new key fob or wristband is required.
Who do I speak to about my membership?
Our gym staff are happy to help you with any questions or feedback you have. If you’d prefer to speak to the Manager please let our gym staff know and they will ensure you are contacted as soon as possible. You can also call us on (03) 9509 2577 or send us a email at info@workoutzone.com.au
Can I transfer my membership to someone else?
Your membership cannot be transferred to another person.
What happens if I lose my key fob or wristband?
If you misplace your key fob or wristband, we can arrange a replacement. This will incur a cost of $40.
Can I bring a friend/do you have casual visits?
Absolutely. Casual sessions are $15. For safety and security we request that you start and finish your casual session during staffed hours only. Please speak with our staff upon your arrival to purchase your casual session pass.
Note: No tailgating – Letting someone into the gym under your access is not allowed and incurs a $150 tailgate fee.
Does Workout Zone offer free passes for my Family & Friends?
If you know someone who is interested in joining Workout Zone, you are welcome to bring them with you for a complimentary visit. We request that you start and finish your complimentary session during staffed hours only. Please speak with our staff upon your arrival to get your friend set up.
Note: No tailgating – Letting someone into the gym under your access is not allowed and incurs a $150 tailgate fee.
Gym
When is the quietest time to visit the gym?
On weekdays the gym is generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere, pay a visit just before lunch or in the afternoon.
Do I need to bring a towel?
YES! Every member must come with their own towel and use it on every bench. No towel, no workout! We enforce this rule so don’t forget. We also don’t have towels for hire or spare towels for you if you forget…sorry.
Who can I ask if I have trouble using the equipment?
Our on duty staff can assist you with most of the equipment. Also, our Personal Trainers may be able to assist if they are not in session with a client.
What do I do in an emergency situation?
Alert a staff member or a Personal Trainer immediately. Outside of hours, there are two panic buttons located at each end of the main wall where the change rooms are located. If you are concerned about safety at night, you can also wear one of the panic button lanyards that are hanging up by the hand sanitiser at the entrance of the gym.
How do I use the lockers in the change rooms?
Set-your-own combination lockers are available for use during your workout and will automatically open after 3 hours. Instructions on how to set your combination are on the back of each locker door. TIP! Remember to push clear (C) at the start when setting your combination and again when you return after your workout. If you are unable to open your locker, please see the on duty staff member who will use the master key to open it. Outside of staffed hours; remember the locker will automatically open after three hours of when you first locked it. We do not have an after hours phone number.
NOTE: While care is taken to ensure the security of our lockers, we can’t accept responsibility for items lost or damaged through theft or misplacement.
What happens if I lose something at the gym?
Check with our staff if we have your lost item in lost property. You’d be amazed what is left behind.
How can I provide feedback about my experience at Workout Zone?
We welcome any constructive feedback and would love to hear from you. The best way to get in touch is by emailing us at info@workoutzone.com.au