FAQs

You can download our membership application forms here. Print them out, fill them in and then simply bring them into the gym during staffed hours and we’ll get you sorted with a membership in just a few minutes.

For safety and security reasons you must be at least 18 years old to become a Member. Exception: 16 & 17 years of age must be accompanied by a Parent or Legal Guardian to co-sign membership forms in office.

Yes, you can temporarily suspend your direct debit membership for:

Yes, you can temporarily suspend your prepaid membership for:

• A minimum suspension time of 2 weeks
• You must give 2 weeks written/email notice
• There is no fee
• You can not backdate suspensions

To suspend your prepaid membership, email your request with the start and finish dates to info@workoutzone.com.au and allow at least 72 hours for processing.

Please note: prepaid memberships can not be cancelled and refunds are not offered for remaining membership time or for the access fee key fob/wristband.

Yes you can.
Direct Debit (via ezidebit) memberships: a reactivation fee of $20 applies once you have cancelled your direct debit membership with us.
Prepaid memberships: a reactivation fee of $20 applies when your membership has been expired longer than 2 months.
The full access fee of $40 applies if a new key fob or wristband is required.

Our staff are happy to help you with any questions or feedback you have. If you’d prefer to speak to the Manager please let our staff know and they will ensure you are contacted as soon as possible. You can also call us on (03) 9509 2577 or send us a email at info@workoutzone.com.au

Your membership cannot be transferred to another person.

If you misplace your key fob or wristband, we can arrange a replacement. This will incur a cost of $40.

Absolutely. Casual sessions are $15. For safety and security we request that you start and finish your casual session during staffed hours only. Please speak with our staff upon your arrival to purchase your casual session pass.

Note: No tailgating – Letting someone into the gym under your access is not allowed and incurs a $150 tailgate fee.

If you know someone who is interested in joining Workout Zone, you are welcome to bring them with you for a complimentary visit. We request that you start and finish your complimentary session during staffed hours only. Please speak with our staff upon your arrival to get your friend set up.

Note: No tailgating – Letting someone into the gym under your access is not allowed and incurs a $150 tailgate fee.

You can download a copy of our Membership Agreement here.

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On weekdays the gym is generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere, pay a visit just before lunch or in the afternoon.

YES! Every member must come with their own towel and use it on every bench. No towel, no workout! We enforce this rule so don’t forget. We also don’t have towels for hire or spare towels for you if you forget…sorry.

Our on duty staff can assist you with most of the equipment. Also, our Personal Trainers may be able to assist if they are not in session with a client.

Alert a staff member or a Personal Trainer immediately. Outside of hours, there are two emergency buttons located at each end of the main wall where the change rooms are located. If you are concerned about safety at night, you can also wear one of the panic button lanyards that are hanging up by the hand sanitiser at the entrance of the gym.

Set-your-own combination lockers are available for use during your workout and will automatically open after 3 hours. Instructions on how to set your combination are on the back of each locker door. TIP! Remember to push clear (C) at the start when setting your combination and again when you return after your workout. If you are unable to open your locker, please see the on duty staff member who will use the master key to open it. Outside of staffed hours; remember the locker will automatically open after three hours of when you first locked it. We do not have an after hours phone number.

NOTE: While care is taken to ensure the security of our lockers, we can’t accept responsibility for items lost or damaged through theft or misplacement.

Check with our staff if we have your lost item in lost property. You’d be amazed what is left behind.

Sorry, due to Workout Zone health & safety and insurance policies, children are NOT allowed in Workout Zone.

In special circumstances, you may seek permission from Workout Zone’s owners, however, this should be for a one off case and not ongoing.

If you have gained permission for your special circumstance the following must be adhered to:

1) Children MUST stay in the member zone – the seated area at the front of the gym, unless they have approval to be in the PT area by their Trainer.

2) Children CANNOT move from the member zone the entire time they are in the gym. They MUST NOT be in the workout area whatsoever.

4)If a child, needs to go to the bathroom, is in need of something, the parent/guardian is RESPONSIBLE for immediately stopping their workout and responding to the child (accompanying them to the bathroom if required).

5) If a child is yelling, crying, etc. the parent/guardian MUST go over to the child immediately. Your child must not disturb other members’ workout experience.

Failure to adhere to these policies can lead to Workout Zone insurance breaches and other member complaints.

We welcome any constructive feedback and would love to hear from you. The best way to get in touch is by emailing us at info@workoutzone.com.au